Terms of Service

These Terms of Service ("Terms") govern your access to and use of the EventZero platform, websites, and related services (collectively, the "Service") provided by EventZero LLC, a Wyoming limited liability company, located at 312 W 2nd St, Unit #A3044, Casper WY 82601 USA ("EventZero," "we," "us," or "our").

By creating an account, using the Service, or executing an Order Form that references these Terms, you agree to be bound by these Terms, our Privacy Policy, and our Data Processing Addendum ("DPA").

If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

Where you are located in Australia or contracting with EventZero Pty Ltd (ABN 21 686 382 132), these Terms are entered into with EventZero Pty Ltd and are supplemented by the additional provisions set out in Schedule 1A, which prevail to the extent of any inconsistency.

EventZero provides a hosted software platform that enables customers to measure, analyse, and report the environmental impact of meetings, events, productions, and sporting activities ("Service"). The Service is delivered online as software-as-a-service; no local installation is required.

The specific features, usage limits, and deliverables included in your subscription are set out in EventZero's then-current Pricing Schedule or your Order Form. In the event of conflict between these Terms, an Order Form, and the Pricing Schedule, the Order Form prevails, followed by these Terms, followed by the Pricing Schedule.

You must be at least 18 years old and legally capable of entering into binding contracts in your jurisdiction. You may use the Service only in compliance with these Terms and all applicable laws and regulations.

If you are accepting these Terms on behalf of an organisation, you represent and warrant that you have the legal authority to bind that organisation. In that case, "you" and "your" refer to that organisation.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorised by you. You agree to notify EventZero immediately of any suspected unauthorised access.

For multi-user plans, the account administrator is responsible for managing user access and permissions within the Service. EventZero is not liable for actions taken by users authorised by the account administrator.

EventZero may suspend or terminate accounts that violate these Terms. Without prejudice to any other remedy, EventZero may:

• suspend access to the Service immediately upon written notice if your account is more than 30 days overdue on any payment; or
• suspend or terminate access immediately without notice if EventZero reasonably believes your account is being used fraudulently, in material breach of these Terms, or in a manner that poses a security risk to the Service or other customers.

EventZero will restore access promptly upon resolution of the relevant issue.

EventZero may offer a 14-day free trial of the Service ("Trial Period"). During the Trial Period:

• access is provided at no charge for evaluation purposes only;
• third-party integrations (including Cvent, EventsAir, and other platform integrations) are not available;
• EventZero makes no SLA commitments and the Service is provided “as is” without warranty during the Trial Period; and
• EventZero may terminate your trial access at any time at its sole discretion.

At the end of the Trial Period, continued access requires selecting a paid plan. EventZero reserves the right to delete Customer Data uploaded during a trial if you do not convert to a paid plan within 7 days of trial expiry.

Subject to your compliance with these Terms and timely payment of all applicable fees, EventZero grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription term solely for your internal business purposes and in accordance with any usage limits applicable to your plan.

This licence does not include the right to:

• sublicence or resell the Service;
• use the Service to build a competing product;
• access the Service by automated means except as expressly permitted by EventZero; or
• exceed the usage limits of your plan without purchasing applicable add-ons.

You retain full ownership of all information, data, and content you submit to the Service ("Customer Data"). EventZero does not claim ownership of Customer Data and processes it only as necessary to provide, maintain, and improve the Service and as further described in the DPA.

EventZero may use Customer Data in anonymised and aggregated form to develop benchmarks, improve platform methodologies, and generate industry insights, provided that such use does not identify you or any individual. EventZero does not sell Customer Data to third parties.

EventZero's collection and use of personal information is governed by our Privacy Policy.

Where EventZero processes personal data on your behalf as a data processor, such processing is further governed by our Data Processing Addendum (DPA), which forms part of these Terms. In the event of conflict between these Terms and the DPA on data protection matters, the DPA prevails.

A current list of authorised subprocessors is available at eventzero.io/subprocessors. EventZero may update this list with prior notice as described in the DPA.

In the event of a personal data breach affecting your Customer Data, EventZero will notify you without undue delay and, where required by applicable law (including the Australian Notifiable Data Breaches scheme), will make required notifications to relevant authorities. The DPA sets out further details of each party's notification obligations.

EventZero maintains administrative, physical, and technical safeguards designed to protect Customer Data, including:

• hosting within Amazon Web Services (AWS) data centres;
• encryption in transit (TLS 1.2+) and encryption at rest (AES-256);
• role-based access control (RBAC) and multi-factor authentication for privileged users;
• logging, monitoring, and vulnerability management; and
• daily encrypted backups with verified restore testing.

Further detail is available in our Security Overview at eventzero.io/security.

In the event of a confirmed security incident affecting the Service, EventZero will notify affected customers within 72 hours of becoming aware of the incident and will provide updates as further information becomes available.

If you enable a third-party integration (for example, Cvent or EventsAir), you authorise EventZero to store encrypted credentials or tokens solely to authenticate API requests necessary to provide the Service.

EventZero stores such credentials exclusively in AWS Secrets Manager, encrypted using AWS Key Management Service (KMS) (AES-256), protected by fine-grained AWS Identity and Access Management (IAM) permissions. Credentials are retrieved only at runtime by the integration service and are never visible in plaintext or logs. You may rotate or revoke credentials at any time.

EventZero recommends using OAuth or API tokens rather than passwords wherever supported by the third-party platform.

All intellectual property rights in the Service, including software, databases, methodologies, carbon factor data, and content (excluding Customer Data), remain the exclusive property of EventZero and its licensors. Nothing in these Terms transfers any ownership interest in the Service to you.

You may not copy, modify, reverse-engineer, decompile, or create derivative works based on the Service, except to the extent expressly permitted by applicable law that cannot be excluded by contract.

If you provide EventZero with suggestions, feedback, or ideas regarding the Service, you grant EventZero a perpetual, irrevocable, worldwide, royalty-free licence to use, incorporate, and commercialise such feedback without restriction or compensation to you.

EventZero warrants that: (a) it has the right to grant the licences in these Terms; (b) the Service will perform materially in accordance with its documentation under normal use; and (c) it will not knowingly introduce malicious code into the Service.

Except as expressly stated above, the Service is provided “as is” and “as available.” EventZero does not warrant that the Service will be uninterrupted, error-free, or free from vulnerabilities. All other warranties, conditions, and representations — including implied warranties of merchantability, fitness for a particular purpose, and non-infringement — are disclaimed to the maximum extent permitted by applicable law.

Nothing in these Terms excludes, restricts, or modifies any right, remedy, guarantee, warranty, or other term or condition implied or imposed by applicable law that cannot lawfully be excluded or limited (including under the Australian Consumer Law). Where such a guarantee applies and cannot be excluded, EventZero's liability for failure to comply is limited, to the extent permitted by law, to resupplying the relevant services or paying the reasonable cost of having the services resupplied.

To the maximum extent permitted by applicable law:

• EventZero's aggregate liability for all claims arising under or in connection with these Terms shall not exceed the total fees you paid to EventZero in the 12 months immediately preceding the event giving rise to the claim; and
• EventZero is not liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption, however caused and regardless of the theory of liability, even if EventZero has been advised of the possibility of such damages.

The limitations in this Section do not apply to: (a) either party's express indemnification obligations under these Terms; (b) either party's liability for fraud or wilful misconduct; (c) death or personal injury caused by negligence; (d) any liability that cannot be limited under applicable law, including the Australian Consumer Law; or (e) your obligation to pay fees owed.

You agree to indemnify, defend, and hold harmless EventZero and its affiliates, officers, directors, employees, and contractors from and against any third-party claim, loss, liability, damage, or expense (including reasonable legal fees) arising from: (a) your misuse of the Service; (b) your violation of these Terms or applicable law; (c) your Customer Data infringing any third-party right; or (d) your reliance on or publication of outputs generated by the Service.

EventZero agrees to indemnify, defend, and hold you harmless against any third-party claim alleging that the Service, as provided by EventZero and used by you in accordance with these Terms, infringes any third-party intellectual property right. This indemnity does not apply to claims arising from: (a) your modification of the Service; (b) your combination of the Service with third-party products not approved by EventZero; or (c) your continued use of a version of the Service after EventZero has provided a non-infringing alternative.

You agree not to use the Service to:

• violate any applicable law or regulation;
• transmit, store, or process data that infringes any third-party intellectual property right or that is defamatory, obscene, or unlawful;
• upload or transmit malicious code, viruses, or any data designed to disrupt, damage, or gain unauthorised access to any system;
• attempt to gain unauthorised access to any part of the Service, EventZero's infrastructure, or third-party systems;
• resell, sublicence, or provide access to the Service to any third party without EventZero's prior written consent; or
• use the Service to develop, market, or support a competing product or service.

EventZero reserves the right to investigate any suspected violation of this Section and may suspend or terminate access in accordance with Section 4 if a violation is confirmed or reasonably suspected.

You will comply with all applicable laws and export-control regulations in connection with your use of the Service. You represent that you are not located in, and will not use the Service on behalf of any entity located in, a jurisdiction subject to a US Government embargo or designated as a “terrorist-supporting” country, and that you are not on any US Government list of prohibited or restricted parties.

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond that party's reasonable control, including natural disasters, acts of government or regulatory authority, pandemic or public health emergency, war, terrorism, labour disputes, or failures of third-party infrastructure providers (including cloud hosting and telecommunications providers), provided the affected party: (a) gives prompt written notice to the other party; and (b) uses reasonable efforts to resume performance as soon as practicable.

If a force majeure event continues for more than 60 consecutive days, either party may terminate the affected Order Form or subscription on written notice without liability for such termination, except that EventZero will refund any prepaid fees allocable to the period after termination.

EventZero may update the Service or these Terms from time to time. Material changes will be communicated via email to the account administrator or posted on our website at least 30 days before taking effect. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.

For customers on an Order Form, material changes to these Terms that would adversely affect your rights will not take effect until the later of: (a) the effective date of the change; or (b) the expiry of your then-current committed term, unless the change is required by applicable law. Updates to the Pricing Schedule affecting usage add-ons consumed after the effective date are not subject to this protection.

Notices are effective: (a) on delivery if sent by email with confirmation of receipt; or (b) 3 business days after posting by certified mail to the address above.

These Terms, together with any applicable Order Form, Statement of Work, the DPA, the Privacy Policy, and any Schedules hereto, constitute the entire agreement between you and EventZero with respect to the Service and supersede all prior and contemporaneous communications, proposals, and agreements, whether oral or written.

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect. No waiver of any provision of these Terms will be effective unless in writing. These Terms may not be assigned by you without EventZero's prior written consent; EventZero may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

For all enquiries: legal@eventzero.io | Website: www.eventzero.io